1. INFORMATION ABOUT US / GENERAL INFORMATION
1.1 We are WM Camping Limited, a company registered in England & Wales under registration number 1470567 and our registered address is Wealden Forest Park, Herne Common, Herne Bay Kent, CT6 7LH. ("We" or "Us" or "Our").
1.2 If You have any questions, complaints or comments on the Website then You may contact Us on [email protected] or use the “Contact Us” feature on the Website.
1.3 Our VAT number is 332992736.
2. Order process
2.1 Our display of products on our website is an invitation and not an offer to sell those products to you.
2.2 An offer is made when you place the order for your products. However, we will not have made a contract with you unless and until we accept your offer (see point 2.5 below).
2.3 We take payment from your card, when we process your order and have checked your card details. Products are subject to availability. If we are unable to supply the products, we will inform you of this as soon as possible. A full refund will be given if you have already paid for the products.
2.4 If you enter a correct email address we will send you an order acknowledgement email and order update email(s). These are not order confirmation or order acceptance from us.
2.5 Unless we have notified you that we do not accept your order or you have cancelled it, order acceptance and the creation of the contract between you and us will take place at the point the products you have ordered are despatched from our store to be delivered to the address you have given us. It does not take place until that stage, even though we may have debited your card (see 2.3 above) or we have sent acknowledging emails (see 2.4 above). Very occasionally an error may occur resulting in the products described on our website not being the products actually available for sale. If this occurs your order will not be or have been accepted. We may ask you whether you wish to purchase other products we may have available or the products which may have been despatched to you in error. If so your order will be amended. Otherwise, we will treat any order as cancelled and any incorrect products despatched will be collected for full refund.
2.6 The contract with WM Camping will be formed at the place of despatch of the products.
2.7 All orders that you place on this website will be subject to acceptance in accordance with clause 2.5 of these terms and conditions.
3.1 Payment may be made by any single one of the methods indicated on our website; we are unable to process orders with more than one method of payment.
3.2 A delivery charge will be applied at checkout, please view our delivery charges. (free on orders over £100)
3.3 We do our best to make sure that prices are correctly shown but very occasionally an error may occur. We will not accept an order if there is a pricing error.
4.1 We only deliver to UK Mainland addresses (excluding Scottish Highlands). Alternatively, we are able to offer in store collection no later than 14 days after receiving your 'Order Ready for Collection' update email; order details and proof of identity must be produced.
4.2 Orders generally require a signature to acknowledge delivery. The signature of the person accepting delivery at the delivery address will be proof that delivery has been received by you or the person, to whom the order is addressed. If no one is available to accept the delivery you will receive a card to advise that a delivery has been attempted.
4.3 For Collect from store orders you must collect your order no later than 14 days after receiving your 'Order Ready for Collection' update email. Order details and proof of identity must be produced.
4.4 It is your responsibility to ensure the delivery address is ready and able to accept delivery of the product.
4.5 We shall have no liability to you in respect of any delay or failure to deliver a product due to circumstances beyond our reasonable control, including (without limitation) delay or failure caused by adverse weather, strikes or transport problems.
If, for any reason, you wish to do so you have the right to cancel any order you have placed. Where the products have been delivered to you, you may cancel them up to 7 working days, starting from the day after the products were received, in line with the Consumer Protection (Distance Selling) Regulations 2000.
The following procedures will apply:
5.1 To cancel your contract you must notify us in writing by EMAIL [email protected] . If you have contacted us to cancel before delivery of your products, though your order will have been cancelled, normally delivery cannot be interrupted. Please refuse any delivery of cancelled products or return them to us.
5.2 For instructions on how to return an order, please visit our Returns and Refunds section.
6. Cancellation by Us
We reserve the right to cancel any contract between us due to:
6.1 insufficient stocks to deliver the goods;
6.2 We do not deliver to your area; or
6.3 One or more of the goods or services you ordered were priced incorrectly due to a typographical error or an error in the pricing information received by us from our suppliers.
6.2. If we cancel your contract we will notify you by e-mail and will refund to your account any sum deducted by us from your credit or debit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.
7. WEEE (Waste Electrical and Electronic Equipment)
7.1 From 1st July 2007, all retailers of electrical products must comply with the Waste Electrical and Electronic Equipment (WEEE) legislation. This is a scheme to prevent all such waste being disposed of in general landfill sites and to promote recycling of components and materials. The legislation aims to minimise the impact of electrical and electronic equipment on the environment by creating products with recycling in mind and encouraging reuse, recycling, and recovery of WEEE.
7.2 The definition of a WEEE product is one whose primary function is dependent on electrical currents to carry out the main function, e.g., a toaster.
7.3 We offer a take back service, whether you purchase in store or online. When you purchase a new electrical item from WM Camping you can exchange an old similar item (e.g. a toaster for a toaster).
7.4 In order to do this, you must take your new purchase receipt to store in order to prove that the old item you are bringing back has a new similar purchase to link it to.
7.5 You have 28 days from date of purchase to bring back the old item to the WM Camping store.
7.6 You may also take the item(s) to your local authority Civic Amenity Site if this is more convenient.
7.7 If you have any WEEE items to be returned please send them along with a copy of your order to: WEEE Returns, WM Camping, Wealden Forest Park, Herne common, Herne Bay, Kent, CT6 7LH.
8.1 All measurements are approximate.
8.2 The reproduction of colours is as accurate as the photographic and production process will reasonably allow.
8.3 All risk in the products we supply to you, in particular the risk of any loss or damage, shall pass to you on delivery of the products to the address you specify in your order. Ownership of the products shall not pass to you until we have received payment in full in respect of such products.
8.4 We shall not be liable for any indirect losses you may suffer, including any loss of profit, income or anticipated savings as a result of our failure to comply with these terms or our negligence.
8.5 These terms, constitute the entire terms on which we will provide products to you and cancel and supersedes all prior arrangements and representations, whether verbal or written.
8.6 We may amend these terms from time to time at our discretion without notice to you. Any amends will be posted on this website and will supersede any terms and conditions previously published by us.
8.7 No delay or failure by ourselves in exercising or enforcing any of our rights or remedies under these terms shall operate as a waiver of those rights.
8.8 All matters concerning and incidental to any offer or agreement for the purchase and sale of products from our website shall be in English and construed and governed according to English law and the English courts shall have exclusive jurisdiction in all such matters.